If you’re looking to get feedback from your customers, SMS surveys are a great option. They’re convenient, quick, and have high open rates. But with so many SMS survey software options on the market, it can be hard to know which one is the best for your business.

What is SMS Survey Software?

SMS survey software is a tool that allows you to create and send surveys to your customers via text message. It typically includes features like customizable survey questions, the ability to schedule and automate surveys, and real-time analytics and reporting.

Why Use SMS Survey Software?

There are many benefits to using SMS survey software. For one, SMS messages have a 98% open rate, compared to just 20% for emails. Additionally, SMS surveys are quick and easy for customers to complete, which can lead to higher response rates. And because SMS surveys can be automated, they’re a great way to gather feedback on a regular basis without adding extra work for your team.

What to Look for in SMS Survey Software

When choosing an SMS survey software, there are a few key features to consider. These include:

The Best SMS Survey Software Options

Here are a few of the best SMS survey software options on the market:

1. SurveyMonkey

SurveyMonkey is a well-known survey tool that also offers SMS survey capabilities. With SurveyMonkey, you can create custom surveys, schedule and automate sending, and analyze results in real-time. It also integrates with a variety of other tools, including Salesforce, Marketo, and Eventbrite.

2. Textiful

Textiful is an SMS survey software that allows you to create and send surveys via text message. It has a simple drag-and-drop interface, making it easy to create custom surveys. It also offers automation, analytics, and integration with tools like Mailchimp and Zapier.

3. AskNicely

AskNicely is an SMS survey software that focuses on customer feedback and net promoter score (NPS) surveys. It offers real-time analytics, automated survey sending, and integrations with tools like Salesforce, HubSpot, and Slack.

4. Feedier

Feedier is an all-in-one feedback platform that includes SMS survey capabilities. It offers customizable surveys, automated sending, and real-time analytics. It also integrates with tools like Zapier, Google Sheets, and Trello.

Conclusion

SMS survey software is a powerful tool for gathering customer feedback. When choosing a software, consider features like customizability, automation, analytics, and integration. And be sure to check out options like SurveyMonkey, Textiful, AskNicely, and Feedier to find the best fit for your business.

FAQs

1. What is SMS survey software?

SMS survey software is a tool that allows you to create and send surveys to your customers via text message.

2. Why use SMS survey software?

SMS surveys have high open rates, are quick and easy for customers to complete, and can be automated for regular feedback.

3. What features should I look for in SMS survey software?

Consider features like customizability, automation, analytics, and integration when choosing an SMS survey software.

4. What are some of the best SMS survey software options?

Some of the best SMS survey software options include SurveyMonkey, Textiful, AskNicely, and Feedier.

5. Can I customize my SMS surveys?

Yes, most SMS survey software options allow you to customize your survey questions and branding to match your business.

6. Can I automate the survey sending process?

Yes, many SMS survey software options allow you to automate the survey sending process.

7. Do SMS surveys have high open rates?

Yes, SMS messages have a 98% open rate, making SMS surveys a great option for gathering feedback.

8. Can I integrate my SMS survey software with other tools?

Yes, many SMS survey software options offer integration with other tools like CRM, email marketing platforms, and more.

9. Can I track and analyze my survey results in real-time?

Yes, most SMS survey software options offer real-time analytics and reporting capabilities.

10. Is SMS survey software expensive?

The cost of SMS survey software varies depending on the provider and the features included. Be sure to compare prices and features to find the best fit for your business.

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